Returns & Exchanges

At ONE SHEAR, we stand behind the quality of our medical-grade equipment and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we provide a streamlined return and exchange process to ensure you have the right tools for the job.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all accessories and documentation are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for quality compliance, we will process your refund or exchange within 5-7 business days.